Summary by question

Property Product		How do you rate your level of satisfaction with the availability of commercial property of the right size and location for your business?
		How do you rate your level of satisfaction with the flexibility of leases within the UK, in terms of lease length and the ability to break?
		How do you rate your level of satisfaction with the flexibility of leases within the UK, in terms of the ability to assign and sub-let?
		How satisfied are you with the availability of the lease terms you want at a price you are willing to pay?
		How are your organisation's space requirements likely to change in the next two years?
Business Relationships		How do you rate the property industry's understanding of your business needs?
		Do you agree or disagree with the statement "The property industry treats me as a valued customer"?
		How do you rate the level and style of communication between the property industry and property occupiers?
		What three improvements would increase your level of satisfaction with the communication between the property industry and property occupiers?
		How do you rate the responsiveness of property owners (and their managers) to requests for service?
		How do you rate facilities services provided by property owners and managing agents?
		How do you rate the value for money received for service charges within the property industry?
		How do you rate the timeliness of management information you receive about your service charge?
		How do you rate the quality of service provided by property advisors, property lawyers and other property professionals?
Environmental Issues		How do you rate the progress that the UK property industry has shown in implementing best practice in environmental initiatives?
		How satisfied are you with the ability to get the information you require on the environmental performance of your building?
Property Codes of Practice		How satisfied are you that the property owners that you currently deal with are seeking to comply with the Code of Practice for Commercial Leases?
		How satisfied are you that the property owners that you currently deal with are seeking to comply with the RICS Code of Practice for Service Charges in Commercial Property?
Overall Satisfaction		How do you rate your overall satisfaction as a customer of the UK property industry today?
		How has your level of overall satisfaction as a customer of the UK property industry changed in the past three years?
		What are the three key things that would increase your satisfaction as a customer of the UK property industry?
		How would you say your relationship with the UK property industry compares with other business to business relationships with which you are familiar?
		How do you rate the overall value for money that the UK property industry provides your business?
		What proportion of the property owners that you currently deal with would you be likely to recommend?
		Are there any property providers or managing agents that have impressed you with the service that they deliver? If so, what have they done that has impressed you?