How has your level of overall satisfaction as a customer of the UK property industry changed in last three years?

Some occupiers are now more satisfied with the property industry than they were three years ago	'It has definitely improved and pockets of it are much better. They are trying to understand our needs and it's being led by organisations like CoreNet and the BCO, with them focusing on requirements and pushing.' 'High profile issues such as monthly rents have made us aware that landlords are starting to think about their customers a bit more. This makes me feel more satisfied and makes me think that the situation is now as it should be when you are renting.'
Some attribute the improvement in the industry to the introduction of the Codes of Practice	'I think that things are better, as there is now more transparency and there is an understanding that there are Codes in place.' 'The Lease Code has made a difference but it's not as widely used in the provinces where there are fewer major agents.'
Some perceive that the property industry has become more flexible	'It's easier to get shorter leases now, and they are more flexible. We have a bit of muscle, and landlords are prepared to offer us good terms as they recognise that we are a safe bet.' 'There has been a slight improvement. There is generally greater acceptance of the need for more flexible leases and the people who work in the industry are becoming slightly more professional.'
Some say that there is now more of a partnership approach from property owners	'More landlords are prepared to make an effort and to have more of a partnership.' 'There is more communication now, and more landlords around who don't just see tenants as payers-of-rent. They have recognised that both parties have a mutual interest in the building.'
Some believe that market forces have brought about improvements	'This is slightly better but this is due to the recession and market conditions' 'Out of economic necessity, it has improved, as landlords have needed to get closer to their potential sources of income.'
But some believe that there is room for improvement	'There is too much "short-termism". Landlords are in it to maximise gains, but there are no long-term considerations and not enough partnership.'
And some think that landlords are not responding quickly enough to the economic reality	'Landlords have always made it difficult but right now you'd think they would be trying to bridge the gap and see things more from the retailer's point of view. I haven't seen any evidence of this.' 'Our level of overall satisfaction has worsened because of empty rates. Landlords are now looking for longer terms.'
Further improvements on lease flexibility would be welcomed	'We have seen more flexibility from landlords due to market conditions but there still needs to be more appreciation of occupiers' financial constraints and more of a push towards monthly rents.' 'In the last few years we have seen a move towards more flexibility from landlords, irrespective of the current economic downturn. However, there's a long way to go and landlords need to move away from their default stand-off position with tenants; the aim should be to set out for the best deal whilst maintaining a non-contentious approach.'