How do you rate your overall satisfaction as a customer of the UK property industry today?

Some occupiers perceive that the industry is cost led	'It is not a partnership in the UK in the way we are led to believe it is in mainland Europe. The landlord's agenda is to maximise returns for investors.' 'It's all about lease enforcement rather than a genuine business relationship.'
Some mention the lack of partnership between property suppliers and occupiers	'I still don't think that the industry has completed its journey towards regarding us as its customers. There are still large pockets in the industry that make you feel like they are doing you a favour.' 'Something has to be done to rectify the poor relationship between landlords and tenants'.
But some occupiers report an improvement due to market conditions	'I think landlords have had a big wake-up call in the last few months, as a consequence of which they've demonstrated more flexibility and proactivity.' 'The industry is becoming more customer-focussed, and recognising they have to be so because of the recession.'
Improvements in lease flexibility are seen as key	'The UK in particular still has a long way to go regarding flexibility, being proactive and delivering what we want compared to other countries. For us flexibility is the key. You can get very flexible terms in continental Europe without the draconian clauses.' 'Leases have become more flexible but I think that's due to the economic climate and it's still not nearly as flexible as Europe.'
There is still a way to go on flexibility	'Though there is more flexibility it has been on a needs-must basis, not because landlords have genuinely wanted to be come more flexible. It's a short-term strategy only.' 'Leases have become more flexible but I think that's due to the economic climate and it's still not nearly as flexible as Europe. They don't understand the needs of the banks and our bespoke requirements for high resilience.'
Some do not believe that property suppliers have responded to market changes	'I think the market has been so strong that the landlord has had the upper hand but things have changed rapidly and dramatically since October. Landlords' aspirations have lagged behind and haven't caught up.' 'During the last year, the property industry has not come up with solutions to problems caused by this economic climate.'
Smaller businesses want more TLC	'Small traders always suffer as landlords don't really care about us, they're only interested in extracting as much money as they can.' 'It seems to me that the big property companies want to deal with big companies and not the likes of me.'
Some believe that legislation is needed to regulate the industry	'Three quarters of our landlords are small independent landlords whose only issue is that we pay the rent. They ignore the Codes. The message contained in the Codes is not getting through to them, and I feel that they need to be made statutory.' 'We need legislation; it's been talked about for ages. There is a lot of talk and no action.'