How do you rate the timeliness of management information you receive about your service charge?

Some occupiers believe that timeliness has improved	'The timeliness of management information is better than it used to be. In terms of the coming year, the budgets are now on my desk. Service charges are a hot topic and customer care is on the agenda more than ever these days. Landlords have to be more accountable for costs in this climate.' 'This has improved. We are now receiving the budgets prior to the year in question, which was not the case before.'
But there is still plenty of room for improvement	'Preparation of budgets is improving, but there's still a massive delay between end of year and service charge reconciliations. There's no reason, with modern technology, that they can't be much quicker.' 'In one building the landlord is seven or eight years behind with reconciling the service charge, and because it's a large corporate company they think they can get away with it.' 'We receive this information typically over a year later. The Code states that the information should arrive three months after the end of the year.'
Delays in reconciliation create a lot of frustration for occupiers	'Even our well intended landlords still provide information too late for our budgets. Their service charge year doesn't match with ours. We run to the calendar year and would like to receive budget proposals in August or September when we are building our budget.' 'It's usually late or we get an invoice with the revised statement. I usually end up having words with the landlord.' 'The Code says we have to be given a draft budget at least two months before the start of the financial year, but I have just received a six-line draft budget saying there will be a 17% increase, with no apology and no breakdown.'
Timeliness varies considerably between property suppliers	'It varies so much from landlord to landlord. Some are excellent and some are terrible.' 'There are a couple who are now much better but generally this is poor. There are some that are so bad that service charge accounts are still coming in from 2002!'
There is a perception that managing agents provide poor service	'Managing agents need to be better, more efficient and more responsive both in sending out bills and dealing with queries.' 'The managing agents are very slap dash in their approach and they don't do their reconciliations in time.' 'There are often mistakes and I often wonder if landlords realise what poor service their agents are giving.'
Some say that institutional landlords tend to provide more timely information	'The larger institutions provide timely information about the service charge whereas the smaller landlords, particularly in Ireland, tend not to comply with the Service Charge Code.'