How do you rate the responsiveness of property owners (and their managers) to requests for service?

Responsiveness is a mixed bag	'Responsiveness is very mixed depending on the landlord. There are examples of both institutional and private landlords that could be a lot more responsive to requests.' 'Some are very good and some are not so good. It's not consistent.'
Although some believe that the downturn has led to an improvement in responsiveness	'Owners are more worried about losing their tenants so responsiveness has improved.' 'When the business climate is slow, like now, you'll get a better response because they've got more time and they want to keep you happy. It will be interesting to see what happens in the future.'
Occupiers often have to chase to get things done	'They need a bit of coercion.' 'We push our landlords until a matter is resolved and have had a better service from the people we have pushed this year.' 'You don't feel you are dealing with people with energy and drive.'
Institutional landlords need to pull up their socks	'The institutional landlords could be a bit more on the ball when it comes to responding to issues.' 'We have institutional landlords and they surround themselves with a ring of agents which just slows down the whole process.' 'Pension funds are less likely to be responsive. Smaller landlords are seeking a relationship which benefits both landlord and tenant and are more likely to respond to and work with the tenants.'
The response often depends on the relationship	'Those with on-site building managers tend to be better, or at least where there's a dedicated point of contact to request service.' 'We get a better response when we're dealing directly with landlords as opposed to managing agents.' 'The landlord refuses to respond and we have no relationship.'
Occupiers prefer to deal directly with the property owner	'It is much better and more stable if you have a direct relationship with the landlord, with no intermediary.'
Occupiers would like property owners to anticipate their needs	'I deal with four of the major landlords, and mostly they are reactive, but one is going out of its way to be more proactive, and I like this approach.' 'They respond fairly well when I ask for something, but they don't anticipate my needs.'
Obtaining approval can be frustrating	'It can be difficult to engage, and get communication on changes such as consents. That's a slow process and an example of how the industry is not very responsive.' 'Approvals for alterations are dealt with very slowly on the basis that the landlord is doing us a favour. They don't understand the impact this has on our business.'