| UK OCCUPIER SATISFACTION INDEX 2009 |
PROPERTY INDUSTRY ALLIANCE AND CORENET GLOBAL UK |
| Home : Qualitative findings : Summary by question | |
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There is recognition that property suppliers are showing a greater understanding of occupiers' needs, though some feel that this is driven by the recession. Many occupiers would like more contact with property suppliers, and would like them to show more interest and empathy |
| Some occupiers enjoy a good relationship with property suppliers and their agents, and their needs are understood well |
'We often have high level meetings with companies like British Land, Land Securities and Grosvenor who we have good relationships with. They understand that if there is no tenant there is no rent and vice versa.' 'King Sturge, for example, has taken the time to talk to us and build up a good working relationship. They understand us very well.' |
| There is recognition that property suppliers are starting to listen and respond more | 'I have managed to change from quarterly rent in advance to monthly rent in advance and the landlord has agreed to this. He saved my neck.' |
| Some believe that certain sectors of the industry are showing more understanding than others |
'The landlords are producing the product we are after and beginning to understand what we need.' 'Developers have a good understanding of occupiers' needs because they are producing a product. They're really researching what occupiers want and need, being innovative and improving all the time.' |
| Many believe that the recession has led to a better understanding between property suppliers and occupiers |
'The property industry has to become more flexible and attuned to individual requirements because the market place is more difficult and people have to try harder.' 'The property industry does understand our needs, and in this climate they seem more willing to help us to control our costs. They're partnering with us to be innovative in terms of disposal.' |
| Institutional landlords are perceived to be making better progress | 'The institutional landlords are getting much better whilst the small landlords are still living in the past.' |
| Some believe that the industry is too slow to respond | 'I think the industry development market is responding more slowly than the service provider sector. Reality is dawning.' |
| Some believe that when the property market strengthens, understanding needs will slip down the agenda |
'When there's an economic boom landlords will revert.' 'The property industry has reacted to the market, but if there is a shortage of properties in two years time, they will go back to how they were. They only show more understanding because the market has been so hard hit.' |
| Occupiers want property suppliers to focus on understanding their need to reduce costs | 'The impact of the current climate is that we're under more pressure to save costs and there has been no response from the property industry.' |
| Landlords just don't care! |
'There is little, if any interest in understanding our needs. They just don't care.' 'Landlords are only interested in getting the cash. They don't particularly care what we want.' |