UK OCCUPIER SATISFACTION INDEX 2009
PROPERTY INDUSTRY ALLIANCE AND CORENET GLOBAL UK
An annual index and opinion survey to measure satisfaction amongst customers of the UK commercial property industry
Project teamResearch programmeIndustry contextQuantitative findingsQualitative findingsConclusions | Executive Summaries | ||
|---|---|---|
| 2007 | 2008 | 2009 |
Key Findings 2009
Occupier satisfaction holds up Landlords more flexible on leases Relationships improve slowly Green agenda still alive Service charge satisfaction gap
OSI Indices 2007-2009
OSI Index |
2007 | 2008 | 2009 |
|---|---|---|---|
All occupiers |
55 | 57 | 57 |
Industrial |
55 | 54 | 54 |
Office |
59 | 61 | 62 |
Retail |
52 | 57 | 55 |
Small occupiers |
49 | 51 | 52 |
Large occupiers |
58 | 60 | 59 |
Small retail |
41 | 47 | 46 |
Large retail |
57 | 60 | 58 |
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