UK Occupier Satisfaction Index 2008
  An annual index and opinion survey to measure satisfaction amongst customers of the UK commercial property industry
    Executive Summary
    About OSI
    The Detailed Report
  The Property Industry Alliance, in conjunction with CoreNet Global UK, has commissioned the UK Occupier Satisfaction Index (OSI), an annual programme to measure and produce an index to track occupier satisfaction across the UK commercial property industry. The OSI Index is the first initiative of its type to have been commissioned by representative bodies from both the occupier and the property supply communities. We believe that this report will inform the debate about service standards within the commercial property industry and act as a catalyst for innovation and change.  
    Appendices
    2007 Executive Summary

An independent study conducted by Kingsley Lipsey Morgan and IPD Occupiers

www.occupier-satisfaction.co.uk